Role Play Scenarios - vales.group

Role-play Scenarios

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It’s coming to the end of a long day, but there are still documents that need finalising before the deadline. What do you do?

One of your tasks is to report on the sales each month. It's coming up to the end of the month and you are still waiting on one consultant's data, which is now a day overdue. Please write an email to the consultant requesting them to send this information.

You are setting up a virtual conference call using Zoom to discuss the progress of a project that is currently in development. The client has requested that the call include screen-sharing capabilities so that project documents can be reviewed. Outline the steps you would take to organize the conference call, how you will ensure technology is working, and any steps you would take during and after the call.

You are responding to emails for a client. You come across someone called Stacy and aren't sure whether Stacy is a male or female customer. What would you start the email with?

Explain how you can still communicate effectively with clients while working from home? How will you build rapport with people that you haven't necessarily met in person?

Your client has asked you to do the following: Respond to all emails; Perform market research on our competitors (price, branding, positioning); Create a presentation on the findings from market research and Respond to messages on social media. All of this work will take longer than the 10 hours that have been agreed upon in the contract. What would you do? Please write an email to your client notifying them of this.

One of the Executives has started offering Mentoring for individuals wanting to excel their careers. She has asked if you could read over the mentoring agreement and make any necessary changes. Please review the document below and upload the amended agreement.

Maximum file size: 516MB

Download the mentoring agreement

A high level of self-motivation and discipline is required when working in a remote environment. What systems and ways of working you will have in place for yourself to ensure you remain motivated and productive every day?

Imagine this scenario: Your employer is in a different timezone which means there is a big lag in communication. You completed all of the tasks you were assigned for today. What do you do and how to you anticipate what needs to be done without being asked or prompted?

You are a virtual assistant who has been working for a client for several months. Your client has just informed you that they are going on vacation for two weeks and will not be available during that time. However, they have given you a list of tasks that need to be completed while they are away. Unfortunately, one of the tasks requires information that only your client has access to, and they will not be able to provide it while they are on vacation. How do you adapt to this unexpected challenge and come up with a solution without the necessary information?

Being spread across multiple projects, tasks, and activities can be quite overwhelming, especially in a new environment, it can lead to stress and impact your mental health as well as your performance How do you keep on top of multiple projects when you are supporting top-level executives?

One of your Executives, Julie, has been last minute invited to be a guest speaker at an interstate conference tomorrow evening, you have been asked to arrange everything for the trip: flights, accommodation, car hire, etc. You are also on a deadline for another piece of work and are minute-taking for back-to-back meetings all this afternoon. How do you approach this situation, to ensure you are able to complete everything efficiently?

Your executive is currently in a meeting and has asked you to handle an urgent phone call from a VIP client. The client requires immediate assistance with using your product as they are unfamiliar with its functionality. You don't know how to resolve the issue on the spot, please note your response to the client.

Critical thinking has been defined in many ways but is essentially is the process of deliberate, systematic, and logical thinking on any subject, analyzing the information you have before making a decision. Talk us through your personal thought process/system that you use, when having to execute an important decision in the workplace, that will have an impact on others.

You have noticed that there is an issue in the office with absenteeism and disengaged employees. You think that these two factors are related to each other. What would you do to understand the issues that are going on and what could you recommend to help solve them?

A new Administrative Assistant has been hired and is reporting to you. The new hire is lovely but they just don't seem to be 'getting' it. It has been 2.5 months and they are still making quite a few mistake and despite having sat down with them before there are no improvements, and your wondering if this just isn't the right role for them. Their 3 month work trial period is approaching, as their manager you need to have a conversation with them. Describe in detail how this conversation would look?

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